Frequently Asked Questions
Get answers to many of the most commonly asked questions our clients have about our products and services here. Use the convenient navigation to the left to jump to categories of interest. Can’t find an answer? Please don’t hesitate to contact us for assistance.
Pre Sale Frequently Asked Questions
Prosoft, our software development division was established in 1979. ISCM, our implementation and training division was established in 1994. Builder Incubator, is a marketing brand established in 2012 to bring several technical services under one roof and provide a single source solution for our builder clients.
We specialize in the home building industry, providing services to home builders and the vendors, and subcontractors that supply and build houses.
One way to measure our home building clients is based on units per year. To provide the full range, we have Custom builders that close 5-10 units per year. We also have Semi-Custom builders that range in the 200 – 700 units per year, and then Production builders exceeding 5000 units per year.
We provide the following types of training;
- Self paced video training.
- Training certifications: These are quizzes presented at the end of certain training modules to assist the user in determining their comprehension.
- One on One, or One on Many remote training: Our expert will conduct training using screen sharing tools, so you can see our screens and we can see yours.
- On Site Training: We will come to your office.
Builder Incubator provides a wide range of services to our clients. Once we understand your needs we can provide pricing information.
Yes, we would be happy to schedule a time to demo our software. When you register on our site just include your phone number and check the box to contact you.
We can set up your own demo server so you (and your team) can log in and evaluate the software at your own pace. We also provide video training tutorials to guide you through the process. This actually allows your team to begin their 1st level of training.
Yes, we provide current software manuals, as well as On-Line content sensitive help screens. You can press F1 anywhere in the program and a help window will pop up with instructions for the menu feature you were working on.
Yes, we are here as you need us. Customers have access to our support systems which include, a support ticket system, forum where expert customers and our staff provide answers, and our education blog. Your account engineer is also available by phone and can provide immediate answers.
As part of your initial consultation and pricing, we will provide an overview of our implementation process. We use a dedicate account engineer along with additional support staff, with extensive knowledge in our products and the home building industry. We follow a detailed implementation plan that can be modified based on your timing and business requirements.
Sales System, CRM
Work Flow, To-Do's
Standard Plans (Models)
Options, Upgrades and Color Selections
Sales Contracts and Change Orders
Because we use a built in text editor, you can create as many different sales documents as you require. Including the design and color selection addendums, Realtor agreements, and any required notifications the buyer is expected to acknowledge.
Estimating and Purchasing Management
Job Cost Accounting
Home Builder Start Up Database
Cloud Servers, Data, Email, File Sharing